FAQ
FAQ for planning your Indoor & Outdoor Events
Q: Do you deliver to Pennsylvania?
A: No.
Q: Where do you deliver inflatables?
A: We deliver to Carroll County and Mt. Airy. If you are outside this area, we may deliver to you depending on your location, but a delivery fee will be assessed. Please call us (410-857-JUMP) or email us (bounce@bouncewithmeinflatables.com) for further information. For all deliveries outside of Carroll County and Mt. Airy, the delivery fee will be assessed at $1.00 per mile based on the mileage computed through mapquest from our business to the location.
Q: How do I book an indoor or outdoor party?
A: Planning a party is easy. Either call us or fill out our on-line form. There is a $100 (transferable, non-refundable) deposit at the time of booking an indoor party. Because we understand how weather can affect an outdoor event, there is no deposit required when ordering an inflatable for delivery.
Q: How far in advance should I book?
A: Since weekends fill up fast, we recommend calling at least 6 weeks to 2 months in advance to ensure you get your preferred date and time. Remember, if you find that your preferred date and time are already taken for an indoor event, we can deliver inflatable(s) right to your house!
Q: What is your deposit and cancellation policy for an indoor party?
A: There is a $100 deposit (transferable, non-refundable) due at the time of reserving your indoor event. The balance, to include any purchases of pizzas or goodie bags can be paid in full the day of your event. We accept Visa, Mastercard, Discover, American Express, checks or cash. If you cancel 14 days or more prior to your party date, you can reuse your deposit for another date if booked within the following 12 months. If you cancel with less than 14 days prior to your scheduled event, you will lose the deposit even if you reschedule. If the Carroll County Emergency Plan is in effect, than Bounce With Me will be closed. We reserve the right to close at any time if we feel weather conditions will pose a safety risk to our patrons. Should we have to close due to inclement weather conditions, we will reschedule your party at your earliest convenience (deposits will not be refunded).
Q: What is your deposit and cancellation policy for an outdoor party?
A:We understand how unforeseen weather conditions can affect an outdoor event, therefore, there is no deposit required for an outdoor or at home inflatable delivery and no cost to you for a cancellation. The rental cost will be paid in full at the time of the delivery. We also accept Visa, Mastercard, Discover, American Express, cash or checks at the time of delivery for your outdoor event. Bounce With Me reserves the right to cancel any scheduled delivery as a result of inclement weather for the safety or our clients, staff, and to keep the inflatables in good working condition.
Q: Do I have to set-up and break-down the delivered inflatable(s)?
A: No, we will deliver the inflatable(s) and set them up for you.
Q: Do I have to sign a waiver for delivered inflatable(s)?
A: Yes, a waiver form will be required to be signed by the adult requesting or paying for the inflatable(s).
Q: When will the inflatable(s) be picked up?
A: The inflatable(s) will be scheduled for pick up the day after your scheduled event.
Q: Do you provide generators?
A: Yes, for a fee.
Q: Can adults jump on the inflatables too?
A: Yes, and we recommend you that you do! It's fun! Please be mindful of the weight restrictions listed and explained on each inflatable.
Q: Do you provide packages for outdoor events?
A: Yes, call for combined packages. Whether you want two or more, we can provide a package that best meets the needs of your outdoor event.
Q: Will you deliver inflatables for Corporate Events?
A: Yes. We can provide inflatables for all your outdoor needs. Please call to see how we can make your next Corporate event a success!
Q: Can I have a Corporate Event at the indoor facility?
A: Absolutely! We can have any adult function at our indoor facility. Please call to see how we can make your next adult function a blast! Additional food options are available for adult events. Plan your next fundraiser, church function, or team-building event at our location!
Q: How many guests can I invite?
A: You can invite up to 25 guests (except for the Mini-Bounce package, which includes up to 15 guests). Parents always play for free. Each additional guest will cost $8 for a maximum of 30 guests.
Q: What time should my guests and I arrive at the party?
A: We recommend that you and your guests arrive approximately 15 minutes prior to your scheduled party time to check-in and review our safety guidelines. Please arrive no earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.
Q: Will my party have a private party room?
A: All parties are private.
Q: Do I need to stay at the party?
A: The party host is required to stay at the party, but others are welcome to stay for the fun too! Contact information will be required for all children who do not have an adult present.
Q: Who is required to have a completed/signed waiver?
A: All guests, including adults, must have a waiver completed and signed by a parent/guardian for insurance purposes. Waivers are available onsite and online for your convenience.
Q: Do I have to wear socks to bounce and play on the inflatable(s)?
A: Yes. Socks are required to play on the inflatables for everyone's safety and enjoyment. But if you forget, no worries, we will have socks available for $2.00 each (+tax).
Q: Will the Bounce Room be supervised?
A: Yes, our friendly staff will be present to supervise the bounce room.
Q: Can I drink/eat in the Bounce Room?
A: No food or drinks are allowed in the bounce room at any time.
Q: Can I bring my own food and drinks during open bounce times?
A: Yes, you may bring your own food and drinks for OPEN BOUNCE TIMES ONLY! You will be permitted to eat in our party room, unless there is already a scheduled event in our party room. Please call ahead for availability. No food or drinks will be allowed in the bounce room.
Q:Can I bring party items to an open bounce event, i.e, cake or cupcakes?
A: No. Open bounce times are for play-time only, no parties are scheduled during this time. To schedule a party, please call or go on-line to make a reservation request.
Q: What if I want to spend more time in the Bounce Room than my designated party?
A: Calll for availability, extensions may be granted for a fee and based on availability. Cost for additional time is $50 for 1/2 hour and $100 for each additional hour.
Q: Can guests re-enter the Bounce Room once the party has moved to the private party room?
A: No, sorry, guests may not re-enter the bounce room once their bounce time is over since each party is private.
Q: Will someone help me in the party room?
A: Absolutely! Each party will have its own party coordinator to help will all party needs. The party coordinator is there to help you set-up and clean-up as well as assist you during the party with handing out food. (Bounce With Me's food policy prohibits our staff from handling any food, however, we are more than happy to hand out any food once it is on plates).
Q: Can I bring my own decorations and goodie bags/paper products?
A: For convenience, consider having Bounce With Me provide great goodie bags and paper products for your party. If you prefer, you may bring your own decorations, goodie bags and/or paper products for your party. The private party room is fully decorated with an inflatable throne (no additional cost) for each guest of honor. Please remember, that in order to maintain our party rooms appearance, we do not permit wall or ceiling decorations, streamers, silly string, or confetti.
Q: Do I have to set-up and clean-up the party room?
A: Absolutely not! We will gladly help set-up the party room just the way you like and will do the clean-up too! We're here to make your party experience easy and hassle-free.
Q: Should I provide a gratuity (tip) to Bounce With Me's staff?
A: Gratuities for our staff are always appreciated.
Q: When should I order pizza, beverages , goodie bags, balloons, & other options?
A: A Bounce With Me staff member will call you one week prior to your scheduled event to confirm your guest count and see if you would like anything additional for your party. Please provide at this time any additional needs you may have such as, ordering pizza, beverages, goodie bags, balloons, and anything else we should know about to help make your experience memorable.
Q: Can I bring my own food and drinks to my party?
A: No, but you may bring your own cake or cupcakes.
Q: Can I bring my own balloons?
A: Yes, you may bring MYLAR balloons only. We have latex balloons in a variety of colors to choose from. We can also fill your Mylar balloons for a small cost.
Q: Are two year old children admitted for free during open bounce times?
A: No, children UNDER two are admitted free of charge with another paid admission. Children under two without another paid admission are $5 each (+ tax).
Q: Are there any additional items I need to bring to the party?
A: Please feel free to bring your own serving knife and server, although you're welcome to borrow ours. Don't forget the candles and a lighter (no matches please).
Q: What are the taxes associated with all events?
A: All indoor parties have a 10% amusement tax and 6% sales tax for all goods purchased. Outdoor events for Maryland have a 11% tax (5% amusement tax and 6% sales tax). All of our prices are listed without tax and will be added at the time of final payment.
Q: Can we bring our own music?
A: Yes, please feel free to bring your own cd's or I-Pods. We will have a selection of music available for you to choose from if you do not provide your own music.
Q: What are the Bounce With Me Inflatables safety guidelines?
A: 1) Please view our safety guidelines at check-in for all the do's and don'ts.
2) All guests must have completed a signed waiver.
3) No shoes in the inflatables at any time...all guests must wear socks.
4) No bouncing at top of slides.
5) One at a time down slides, feet first.
6) Exit and enter only at designated areas.
7) No climbing on or over the inflatable walls.
8) No fighting or wrestling.
9) Please remember to empty pockets before bouncing.
10) No gum, food or drinks in the bounce room.
12) Please listen to all staff and follow additional safety guideliens as explained.
13) No returning to play arena after the party begins in party room.
Q: Does my tax exemption certificate apply to the admissions and amusement tax applied to rentals and/or services in the indoor facility?
A: No. Unfortunately, unlike sales and use tax, exemption certificates are not valid for the admissions and amusement tax. Since the tax is imposed on the host of the activity rather than on the consumer, the exemption does not apply.
Q: How often are the inflatables cleaned?
A: Each inflatable is sanitized after each event for both indoor and outdoor inflatables. We pride ourselves on cleanliness, and clean the entire indoor facility daily to maintain a clean and healthy environment.
